Refund policy

At Rusty Rancho Co., we stand behind the quality of our products and want you to be satisfied with your purchase.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, the item must be:

• Unworn and unused
• In the same condition you received it
• In the original packaging

Items that show signs of wear, damage, or alteration may not be eligible for a return.

Non-Returnable Items

Certain items cannot be returned, including:

• Final sale items
• Gift cards
• Items marked as non-returnable

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment. Please allow 5–10 business days for the refund to appear on your statement depending on your bank or payment provider.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery so we can make it right.

Exchanges

If you need a different item or replacement, please contact us and we will assist with the exchange process.

How to Start a Return

To start a return, please contact us at:

rustyranchoco@gmail.com

Please include your order number and reason for return so we can assist you quickly.

Thank you for supporting Rusty Rancho Co.